COSTUMER SUPPORT
Online Customer Service
Need assistance with an online order? Kindly complete the short form below and MOD customer service team will be shortly in touch with you.
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Frequently Asked Questions
Whether it’s for a billing question or a sales inquiry.
No, registration is not required to place orders on our site. We believe in providing a seamless and convenient shopping experience for our customers, which is why we have made it possible for anyone to make a purchase without the need for registration. By eliminating the mandatory registration process, we aim to save you time and ensure a hassle-free checkout process. Simply browse our products, add items to your cart, and proceed to the checkout page to complete your order. If you register on our site, you’ll be able to keep track of your order history. If you register to be a part of our Partner Program, then you’ll be able to receive a different pricing tier based on our assessment. The choice is yours, and we are here to accommodate your preferences.
To view pricing and to check stock availability for a product, simply click on the product to go to the product page, select the configurations, and it’ll tell you the price as well as if it is in-stock or not.
You can pay for your online order using a variety of major credit cards, including Visa, MasterCard, American Express, and many others. We accept a wide range of payment options to ensure convenience and flexibility for our customers. When placing your order, simply select the payment method that suits you best and proceed to enter your credit card details securely on our encrypted payment gateway. Rest assured that we prioritize the security and protection of your financial information. By accepting major credit cards, we strive to make the checkout process as seamless as possible, allowing you to complete your online purchase with ease and peace of mind. Business partners can pay the order by the payment method set up to your account.
After placing an order on our website, you will receive an order confirmation email. We then process your order and prepare it for shipment. Once shipped, you will receive a confirmation email with a tracking number to monitor the delivery progress. Our customer support team is available for any assistance. Upon delivery, please inspect the package and notify us of any issues. We aim to provide a seamless and efficient shopping experience from start to finish.
Yes. You can pick up your order at the warehouse. You’ll need to select “Will-Call” and you’ll have 3-days to come and pick up your order. If you’re unable to pick it up yourself, but you know someone that will pick it up for you, then please notify us through email at [email protected] or call (562)-921-0056
If an item is out of stock, you can register your email so you’ll be notified when the item is in stock again. Alternatively, you can give us a call and ask about the next shipment.
If you would like to make any changes or modifications to your existing order, you’ll need to email Sales at [email protected] or call (562)-921-0056. However, we cannot guarantee that we’ll be able to fulfill any of the requests.
Yes, we offer the option to apply for credit terms exclusively for our business partners. We understand the importance of flexibility and convenience when it comes to managing finances for larger orders or ongoing business relationships. Our credit terms are designed to support your business needs and streamline the purchasing process. To apply for credit terms, please navigate to the partner section of the website or contact our dedicated business team who will guide you through the application process and provide further details on the requirements and benefits. We value our business partnerships and look forward to assisting you in establishing a mutually beneficial credit arrangement.
Become a Partner
Grow Your Business as a MOD Partner
Become a MOD Partner and get special prices and discounts
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