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Frequently Asked Question

Whether it's for a billing question, a sales inquiry

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.

Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as you received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in your possession.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You will not have any right to cancel an Order for the supply of any of the following Goods:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

You can pick up your order at the warehouse. You’ll need to select “Will-Call” and you’ll have 3-days to come and pick up your order. If you’re unable to pick it up yourself, but you know someone that will pick it up for you, then please notify us.

You can pay for your online order using a variety of major credit cards, including Visa, MasterCard, American Express, and many others. We accept a wide range of payment options to ensure convenience and flexibility for our customers. When placing your order, simply select the payment method that suits you best and proceed to enter your credit card details securely on our encrypted payment gateway. Rest assured that we prioritize the security and protection of your financial information. By accepting major credit cards, we strive to make the checkout process as seamless as possible, allowing you to complete your online purchase with ease and peace of mind. Business partners can pay the order by the payment method set up to your account.

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If there is an issue with the quality of the product or there’s a problem with shipping, you may contact sales at [email protected] or call (562)-921-0056.