DOCK-800 Series

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.

Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as you received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in your possession.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You will not have any right to cancel an Order for the supply of any of the following Goods:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
• The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

Yes, we offer the option to apply for credit terms exclusively for our business partners. We understand the importance of flexibility and convenience when it comes to managing finances for larger orders or ongoing business relationships. Our credit terms are designed to support your business needs and streamline the purchasing process. To apply for credit terms, please navigate to the partner section of the website or contact our dedicated business team who will guide you through the application process and provide further details on the requirements and benefits. We value our business partnerships and look forward to assisting you in establishing a mutually beneficial credit arrangement

If there is an issue with the quality of the product or there’s a problem with shipping, you may contact sales at [email protected] or call (562)-921-0056.

After placing an order on our website, you will receive an order confirmation email. We then process your order and prepare it for shipment. Once shipped, you will receive a confirmation email with a tracking number to monitor the delivery progress. Our customer support team is available for any assistance. Upon delivery, please inspect the package and notify us of any issues. We aim to provide a seamless and efficient shopping experience from start to finish.

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